How do I use Outlook Express to pick up my email?

Please use the following step by step screen shot tutorial to set up your Outlook Express program to retrieve mail from your PLESK email accounts ( You may use Outlook Express to send and receive mail to and from your PLESK email accounts. The tutorial below will help you set up your email account profile to get you started, and you may consult either the following support link on the Microsoft site or the online help section in the Outloook Express menu of options for information on how to use Outlook Express to manage your email accounts.

We hope this tutorial helps!

Step 1

Open Outlook Express from either the icon on your desktop or by clicking on Start-->Programs-->Outlook Express. The following screen should appear once you open Outlook Express. Once this screen is generated, click on Tools--> Accounts... and then move onto step 2.

Step 2

Select the Mail heading on the Internet Accounts screen to generate the following view. Click on Add-->Mail and move on to step 3.

Step 3

Under Display name type in the friendly name (i.e. John Doe) that you would like to appear in the from field of your outgoing messages. Click on Next and move on to step 4.

Step 4

In the screen below leave the button, I already have an email address that I'd like to use, checked and enter the full address for your PLESK email account. In our example the email address is the generic," but be sure to use your own PLESK email address when configuring your Outlook Express. Click on Next and move on to step 5.

Step 5

In the Email Server Names screen below leave "POP3" selected in the "My incoming server is a POP3 server" field. Your email accounts are of the POP3 variety.

In the Incoming mail ... Server field enter your assigned PLESK POP3 mail server. An example of this server name is "", however, as has many mail servers, please make sure that you use the one assigned to your account. Your correct mail server information is included in your "Welcome to!" message sent when your account was activated. Or you can log into your PLESK control panel and look under Report

In the Outgoing mail (SMTP) server field enter your dial-up's SMTP server. Please contact the company that is providing you with Internet access for this information.**

If you do not have an SMTP server please use ours or your own. Which will be or ours

** Note that we do ask that you use your dial up’s SMTP server for security reasons. The SMTP server is responsible for sending email and it is standard Internet protocol that SMTP service is provided by your dial up provider. Even if you are not using a dial-up connection, SMTP service should be provided with dedicated t-l line, LAN or cable modem connections. Please contact the tech support department of the company that provides your Internet access to inquire about SMTP service. If your dial up will not allow you to use their SMTP server, you may use your PLESK POP3 server for SMTP service, however does not guarantee the continued success of SMTP service due to security reasons involving sending Unsolicited Commercial Email or spam.


Click on Next.

Step 6

In the Account name field place your PLESK hosted email address. In our example the email address is** Type in your password in the Password field, check the Remember password field if you wish this feature to be enabled and click Next.

** In certain older versions of Outlook Express (based on the way it interacts with our mail server software) you will need to use the format "" instead of "" as the account name. Thus if you are having difficulty with this section in versions earlier than 5.0, please insert the percent sign (%) in place of the @ symbol in the email address.

Step 7

The configuration process is now completed. Click on Finish to enter your PLESK email address profile.

Step 8

The following screen will appear below. You may double check the settings for your profile by selecting the Account (in our example it is so that it is highlighted in blue, and then click on Properties. You may specify your Internet connection type in the Connection section of your account properties, or you may simply leave the default, "Any Available" setting selected. (Your account will be named by its incoming mail server and keep in mind that the profile below, "," is simply an example. Your incoming PLESK mail server may be different.) Click on Close.

Step 9

Once you close the above window, the following main screen will appear. The Inbox represents the folder to which your PLESK mail will be downloaded. To retrieve your email from the incoming server, simply click on the Send/Recv button. This should download your PLESK email and place it in your Inbox. You are now ready to receive email using Outlook Express!

Step 9 (getting PLESK's SMTP or your SMTP to work)

On your Internet Account options like in Step 8 click on your site e-mail account and click on Properties.

And tab on to "Servers"

Check or make sure "My server requires authentication" is checked. And that is it! Now you should be able to send e-mail using your SMTP or our SMTP server.

If, for any reason, you are unsuccessful retrieving email when clicking on Send/Recv, please double check your settings as the problem most likely lies in using:

a) a misspelled username and password or
b) an incorrect incoming mail server.

We hope this tutorial helps and please let us know if you have any further questions!

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