Overview
cPSupport is a Perl/MySQL based support ticketing system you can use to provide support to your customers.
Installation
NOTE: Before you attempt to install cPSupport, make sure the GD::SecurityImage Perl Module is installed on your account. Otherwise, your cPSupport installation will not work properly.
Steps
- Set the following information:
- Admin User - Enter the username you want to use for the administrator's username.
- Admin Pass - Enter the password you want to use for the administrator's password.
- Email - Enter the email address you want to use for the administrator's contact information.
- Installation URL - Select the domain you want to install cPSupport on from the drop down menu. By default, the directory it will be installed in is pre-populated. You can change the directory to meet your specific needs.
- Click on the Install button.
- You should see the following statement:
- "Done! You can access your new addon at URL_LOCATION"
NOTE: After you have successfully installed your script, the system will tell you how many you have installed on the main page of your cPaddons scripts listing page.
Managing
After you have installed cPSupport on your account, it will show the version number you have installed.
Steps
- Located to the right of the listed installation URL is a "Rearrange" link. If you click on the Rearrange link, it will allow you to move or copy the installation to another domain and directory of your choice.
- To move or copy the installation, select the domain you want to install cPSupport on from the drop down menu. By default, the directory it will be installed in is pre-populated. You can change the directory to meet your specific needs.
- Click on either the Move or Copy radio button.
- Next, click on the Perform Move/Copy button.
Uninstall
If you have installed cPSupport on your account, you can uninstall the software at anytime.
Steps
- Select the install you want to remove from the drop down menu.
- Click on the Uninstall button.